FAQ

Please check your delivery address before completing your order. If you discover an error in the address after completing your order, please notify us as soon as possible by email. Any changes to the delivery address will incur a charge. Thank you!

We always try to choose the cheapest shipping method.

We deliver to our German customers with DHL National.

We send parcels abroad under 1 kg (including packaging weight) with Warenpost International Premium.

We ship packages over 1 kg with DHL International.

Please see our Shipping Conditions page .

You can find the tracking numbers in the shipping confirmation email and in your order overview.

For our international customers: We recommend allowing approximately 4-6 weeks for shipments to arrive before you need to worry. However, after 6 weeks, it's a good idea to contact us, as packages are often unnecessarily stored in post offices.

If you receive a damaged package, please refuse to accept it. Our packages are insured, and accepting damaged packages releases us and our shipping service provider from any claims for damages. To avoid any problems, please pay attention to any external damage.

For your return, please fill out our cancellation form and enclose it with the package.

Postage will be refunded for up to three orders per year. For subsequent returns, we will only refund the value of the goods.

Please address your return to the following address:

Tobias Wellmann, Rohrspatz & Wollmeise GmbH, Poststr. 1, 85276 Pfaffenhofen.

You are welcome to return items purchased in-store for an exchange. We only accept unopened and unused skeins.

Please don’t forget the bill.

You can exchange the unwanted strands within 2 months of the date of purchase or receive a refund of the amount paid.

Goods purchased in the online shop cannot be exchanged in the store.

There's an update every Friday. Find out which qualities and/or categories will be added in the coming week in our newsletter and on our social media channels.

You can also find all available items in our online shop outside of update times.

Shipping days via DHL are Monday to Friday (excluding public holidays).

You can view our available products at any time using the filter (in stock). All products that have not yet completed the payment process are available. Products reserved in the shopping cart are also still available because the order process is not yet complete.

If you see your favorite color but don't add it to your cart
If you want, just send us a short message using the contact form with the desired color, quality and quantity.

Unfortunately, we cannot process pre-orders. The waiting times would be several months and it would be a huge logistical problem for us. Unfortunately, we cannot accept orders by phone or email either.

During the ordering process, you should register beforehand with your complete address and other important information.

The following payment methods are now available to you: American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa.

After your order has been received, you will receive an order confirmation by email.

In our online shop, items that are placed in the shopping cart are not automatically reserved for the customer. Other customers can still see and purchase these items as long as the
original customer does not complete the order process.

Our new shop no longer allows orders to be combined or split; we deliver as ordered.

Payment must be made directly from your customer account for the system to allocate the payment. Unallocated payments will not be accepted by the system.

In our online shop you only need to register with your email address and you will receive a unique code each time you register.

Would you like to receive our newsletter with exclusive news? Enter your email address below on our homepage. You will receive an email with a confirmation link. Please click on it. You will then be redirected to our shop, and your registration will be successful.

This is a very important question when planning a larger knitting project. With hand-dyed wool, each individual skein is always slightly different from the other skeins, even if they were dyed together. We always try to send similar and matching skeins together. However, we ask that you add a short note to your order if you want to use the same skeins together. Thank you!

It is important to follow these tips when knitting:

For larger knitted pieces, the knitting result is particularly beautiful if you knit with two balls of yarn alternately, similar to a striped sweater. The color gradients of the individual strands blend together harmoniously in this way and no stripes are created. If you are working with very contrasting yarn, it is advisable to determine the distribution of the lighter and darker strands for the entire knitted piece beforehand so that all the colors are evenly distributed.

The length of our qualities is as follows:

Pure: 150g equals 525m or 574 yds (100g = 350m or 383 yds)

Twin: 150g corresponds to 466m or 510 yds (100g = 311m or 340 yds)

DK: 200g corresponds to 427m or 468 yds (100g = 214m or 234 yds)

Lace yarn: 300g corresponds to 1575m or 1722yds (100g = 525m or 574 yds)

Blend: 150 g corresponds to 499 m or 545 yds (100 g = 333 m or 364 yds)

Sport: 150 g corresponds to 350 m or 383 yds (100 g = 233 m or 255 yds)

Please note that the colours of the wool may differ from the original due to the photo itself and the respective screen settings.

The wool is hand-dyed. Therefore, the strands will never be exactly the same and exact re-dyeing is unfortunately not possible.

NIP is the abbreviation for " Nobody Is Perfect ." As the name suggests, NIPs are not quite perfect, or they do not fully meet our quality standards. This means, for example, that the color (=F) is not exactly as intended, or the skein has knots (=K) (FF and FS = thread defects (felted or loops)).

Each strand is marked with a note indicating its special feature.

If no error is noted on the banderol, this means that the source of the error is unknown.

NIPs are only available in stores, at trade shows and special sales.

Of course, we do not support mulesing and we make every effort through the spinning mill to ensure that no such wool is used in our products. Unfortunately, we cannot guarantee this, as the spinning mill also has to rely on the statements of the wool exchange in Australia and New Zealand.

Because we are a small hand-dyeing company and purchase our wool from a spinning mill, we have only limited influence on the spinning mill's purchasing policy. That's why we stick to the following conclusion: only promise things that you can keep 100%.

You can purchase a voucher worth €10, €25, €50, €100, €150 or €200 through our online shop.

You will receive this by email.

To redeem a voucher, please go to your shopping cart at the end of your order process. Please note that you have already skipped the shopping cart by clicking the "Proceed to Checkout" button. At the bottom of your "Shopping Cart" you will find a "Voucher" field. Enter the voucher code here and press the "Save" button next to it. This will apply the voucher in full or in part, depending on the order amount. If your voucher still has a remaining balance, you can use the same code again until the voucher amount is used up. Unfortunately, it is not possible to redeem multiple vouchers in one order.

Vouchers can also be redeemed in our store in Pfaffenhofen.